Contact
Hello!
Have questions? You can email us here or you can click the "need help?" chat bubble you see on your screen to get answers to the most commonly asked questions or to live chat with us.
We're located at 2969 E Ponce de Leon, Suite 310, Decatur, GA 30030.
We're open during scheduled class times only. To check when Second Stitch is open, the fabric shop in the back of our studio, refer to their Instagram where they post their hours each week.
We don't have a phone number, so email us if you have a question!
Please be sure to explain your question clearly so we know how to help you. :)
Policies and FAQs
Hours & Location:
We are technically only "open" when classes are in session, since we're primarily a class studio and don't sell products, so we do not have regular open hours. We are "open" when classes are going on.
Our address is 2969 E Ponce de Leon Ave, Suite 310, Decatur GA 30030. This is our only location.
We do not have a phone number. Email classes@topstitchatl.com if you need to reach out.
(In apple maps it shows we are open 7 days a week, but that is because it is either that or choose "closed " which causes confusion for people coming to a scheduled class. Apple maps also often pulls up our old location but we only have one location and the address is 2969 E Ponce de Leon Ave, Suite 310, Decatur 30030. Use Google maps instead.)
Class Policies at Topstitch
At Topstitch we keep our classes small, usually 6 people maximum per class so everyone gets plenty of attention. Because of this, we have a few important policies:
Refunds & Store Credit
We don’t offer refunds on classes unless we at Topstitch need to cancel for an unexpected reason.
If you give at least 72 hours notice, we’ll happily issue you store credit to use toward a future class. You can email classes@topstitchatl.com if needed. (Details below on how store credit is issued and used.)
If you miss class due to forgetting, a last-minute schedule change or work running over or any other reason that something came up last minute, we do not issue credit—but you’re always welcome to register for another class.
Why We Have This Policy
As a small business with limited spaces, cancellations really impact us. Imagine if even 2–3 people canceled last minute for every class with the expectation of a refund or transfer to a new class—we would not be able to operate properly or manage that volume of additional admin.
Transfers
If you can't make it to your class, you’re welcome to transfer your spot to a friend, co-worker or family member. Think of it like a concert ticket--ask a friend or co-worker if they want to go instead and give them the details. Just let us know their name or have them reach out so we can greet them properly.
Store Credit
If you give us 72 hours notice that you won't be able to attend your class, we'll issue you store credit to choose a class in the future. Once we issue store credit, you'll be able to view it in your account here.
Store credit balance will display at checkout when you are logged into your account. You'll be able to click "apply store credit" at checkout as a payment option.
Mark Your Calendar
We don’t send out reminders to attend class, so please make sure to mark your calendar when you register. You can sync your class straight from our online calendar to yours with just a click.
Missing class within a series:
If you're in a multi-week series and need to miss a class in the series you can schedule a 2 hour private lesson for $125 to make it up. We run many multi-week series and therefore have many students and are simply unable to accommodate make up sessions for free and we don't allow joining into another class.
Sewing machines:
We have sewing machines for everyone to use in classes. You don't need to bring your own. We use Janome Mod-30s. If you would like to learn on your own machine, it's best if you schedule a private lesson to do so. If you already know how to use your own machine, you can bring it to any class if you'd like to, but to learn on your own machine for the first time, please schedule a private lesson.
We do not service sewing machine. If you need machine servicing, you can contact Steve Nixon at Keep on Stitching.
Discounts:
When we have sales on classes, the discount applies to the length of that particular sale. We don't retroactively grant discounts, meaning if we have a class sale April 15-18 and you booked your class any day before April 15, the discount does not apply.
Safety & Liability
We take every measure to keep our studio safe. That said, sewing and crafting do involve tools like scissors, needles, irons and rotary cutters. By registering for a class or attending an event in our studio, you acknowledge these risks and agree to release Topstitch Studio, LLC, its owner, instructors, and staff from any liability related to injury. If needed, medical treatment will be your responsibility.
Second Stitch
Second Stitch is a fabric re-use shop at the back of Topstitch and it is owned by another person. Check their instagram for hours and info on donating or shopping for fabrics and supplies. (Topstitch does not sell retail products but Second Stitch has some fabrics and notions.)
Covid Guidelines:
Currently masks are optional.
Class Time:
Please try to arrive 5 minutes before class.
Kids Classes:
If a class title says KIDS that means it's a kids class, otherwise it's a class for adults.
Sewcial nights:
These are self-guided sessions, intended for you to bring your own sewing project and work on it independently. Open sewing isn't the same as getting a private lesson. If you'd like instruction, you can book a private lesson.
Class Level Policy:
Please choose a class appropriate for your level. If you don't know how to use a sewing machine yet, you should choose a beginner sewing class where you learn how to sew in the class.
Class Levels:
Our classes are one of 4 levels:
1 beginner
-no sewing experience expected or required at all
-a sewing machine may as well be an object from outer space
-reading a sewing pattern is like reading Japanese (assuming you don’t know Japanese)
-you’ve never pinned or cut fabric with the intention of sewing it
2 advanced beginner
-you have some sewing experience and have used a sewing machine at some point
-you understand the parts of a sewing machine feel pretty comfortable using it
-you know how to thread a sewing machine and wind a bobbin
-you understand how to sew to a particular seam allowance
-you can sew a straight stitch
-you’ve sewn a few craft projects and possibly some simple garments
3 intermediate
-you know how to do all of the advanced beginner skills listed above and you've probably done at least some of the ones below
-you’ve sewn some advanced beginner garments
-you know how to sew curves and pivot at corners
-you can read a commercial sewing pattern and follow instructions on your own
-you know a few other garment sewing skills such as how to sew darts, pockets, and zippers